BNGLudhianaa

                                                                       • The word “communication” derived from the Latin word ‘ communicare ’ that means to impart, to participate, to share or to make common. • Newman and Summer Jr. state that, ‘Communication is an exchange of facts, ideas, opinions or emotions by two or more persons’. • It is a process of exchange of facts, ideas and opinions and as a means that individual or organization share meaning and understanding with one another. In other words it is a transmission and interacting the facts, ideas, opinion, feeling and attitudes.                                Need of communication • Basis for action • For Planning • Helps in decision ma...

                                                               Role of Housekeeping in                               Hospitality Industry ¢ The aim of all Hotels or establishments that offer accommodation is to provide their customers with clean, attractive, comfortable and welcoming surroundings that offer value for money. ¢ ¢ Nothing sends a stronger message than cleanliness in a hospitality industry. ¢ ¢ No level of service, friendliness or glamour can equal the sensation a guest has upon entering a spotless, tidy and conveniently arranged room. ¢ ¢ Both management and guest consider keeping the place clean and in good order a necessity, for a hotel to command a fair price and to get repeat business.       ...