Role of Housekeeping in Hospitality Industry

                             
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Role of Housekeeping in                               Hospitality Industry
¢The aim of all Hotels or establishments that offer accommodation is to provide their customers with clean, attractive, comfortable and welcoming surroundings that offer value for money.
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¢Nothing sends a stronger message than cleanliness in a hospitality industry.
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¢No level of service, friendliness or glamour can equal the sensation a guest has upon entering a spotless, tidy and conveniently arranged room.
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¢Both management and guest consider keeping the place clean and in good order a necessity, for a hotel to command a fair price and to get repeat business.



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¢A survey carried out showed 63% travelers rated cleanliness and appearance as their first priority in their choice of hotels.
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¢The housekeeping department takes pride in keeping the hotel clean and comfortable so as to create a ‘home away from home’.
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¢Good housekeeping is considered as the backbone of accommodation sector as its main aim is to provide a clean comfortable, safe and aesthetically appealing environment.
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¢Housekeeping is an operational department of the hotel. It is responsible for cleanliness, maintenance, aesthetic upkeep of rooms, public areas, back areas and surroundings.

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¢A hotel survives on the sale of rooms, food, beverage, and other minor services like laundry, health clubs, health spa, sightseeing, shopping arcades etc.
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¢The sale of rooms constitutes a minimum of 50% of these sales.
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¢Thus a major part of hotels margin of profit comes from room sales because a room once made can be sold over and over again. However, the days when the room remains unsold there is a total loss of revenue.
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¢The housekeeping budget typically accounts for 20% of the properties total operating expenditure.                   
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¢Other than hotels, professional housekeeping service is very much in demand in hospitals, cooperate buildings, airports, airlines, cruisers, banks shopping arcade.

¢Since most such organizations prefer to out source these functions, contract housekeeping is becoming a lucrative entrepreneurship venture these days. 

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